Strengthen customer relationships, improve communication between employees, or even optimize sales and business processes: These are all elementary goals for most companies. A customer relationship management system that is individually tailored to the company is suitable for putting these goals into practice.
However, some service providers and companies underestimate the great importance of a CRM system for themselves and their customers. In order to survive on the market in the long term, a customer-oriented approach is of central importance. After all, only those who practice good customer management can be successful in the long run.
The introduction or optimization of a CRM system enables companies to achieve greater process efficiency and more effective direct marketing through automation. On the other hand, meaningful answers can be found for all sales, marketing and service questions. Last but not least, a CRM system increases customer satisfaction and sales and reduces costs.
The integration and customization of a CRM system should be done by experienced consultants and IT specialists. Because they can implement a system for you that is individually tailored to the needs and requirements of your company.
PRODATA offers customized CRM solutions and interfaces for your customer contacts, perfectly adapted to your process routes.
The first step is a precise inventory and analysis of all processes, databases and interfaces involved. Tasks and goals of the CRM system are explicitly defined.
During implementation, our experienced IT specialists focus exclusively on your needs and specifications. We do not use rigid standard software, but program individually for your process. This way you can be sure to get exactly the features you need.
Of course, we also take care of the necessary interfaces to your existing sales and marketing systems. Our goal is to provide you with an end-to-end CRM process.
If you wish, we can also take over the hosting and administration of your database on a fiduciary basis.
Your next steps to success
Non-binding first meeting
How can we help you?
Concrete elaboration of an individual process
Implementation of your project