Customers come and go.
Retain your customers long-term!
PRODATA maximizes Loyalty.
Why personalized customer loyalty? Because it boosts your business.
BOOST LOYALTY
Customers constantly compare prices and quickly switch to other providers. Counteract this mechanism with a smart loyalty program! You retain your customers long-term and specifically influence their behavior with tailored offers, rewards, and benefit worlds.
In a Dynamic World where Customers Quickly Switch to Competitors, Strong Customer Loyalty Programs are your Formula for Success.
DELIGHT CUSTOMERS
A Successful Loyalty Program is Based on a Strong Strategy and Perfect Implementation.
It motivates and creates an emotional connection with the customer. For sustainable behavioral change. Choose your individual path among the various types of loyalty programs to engage, reward, and retain your customer base.
From small to large, from affordable to high-end, from national to international – PRODATA develops your tailor-made solution quickly and precisely. Your new program can go live in as little as 8 weeks. Interested?
Achieve measurable Loyalty success with PRODATA. 4 KPI examples from over 60
Fewer churns and greater customer satisfaction
Increased Revenue
Higher Share of Wallet
Acquisition of customer data and opt-ins
Our Success Stories:
Loyalty Projects presented concisely and effectively
Customer Retention Rate
Loyalty Pays Off: Successful B2C Bonus Program in Retail
For a renowned retailer with over 200 branches, we introduced a tailor-made B2C bonus program that significantly increased customer loyalty. Through exclusive discounts and personalized emotional offers, we were able to boost customer retention by an impressive 45% and increase the average shopping cart value by up to 35%. Discover how we transform loyalty into growth in retail.
Tradesman Loyalty
Innovation Meets Craftsmanship: Strong Growth in the Tradesman Sector
For our client, a manufacturer in the HVAC (SHK) segment of products for tradesmen, we revitalized the three-tier distribution system. Through targeted measures to strengthen and reward relationships between manufacturers, wholesalers, and tradesmen, we were able to increase sales by 32% and significantly expand sales reach. Learn how an effectively managed dealer/tradesman network leads to measurable success and a significantly increased share of wallet.
Strategy Consulting
Two Years, One Goal: Successful Loyalty Strategy for a Universal Bank
In a two-year project, we supported one of the major universal banks in developing and implementing a holistic loyalty strategy. The result: an increase in customer retention by 21% and an 11-point rise in the NPS score, as well as a 14% increase in the average customer value (program participants). Discover how our consulting significantly contributed to this success.
Churn Rate Minimized
Customers Delighted: Successful Churn Prevention for a German Car Insurer
For a German car insurer, we developed an innovative churn prevention program. By early detection of churn risks, tailored offers, and attractive rewards, we were able to motivate customers to renew their contracts. In addition, the program optimized complaint management and increased customer satisfaction by 28%. Overall, we reduced the churn rate by 22% and sustainably strengthened customer loyalty.
New Customer Acquisition
Refer and Benefit: Successful Refer-a-Friend Program in the Telecommunications Sector
Our client from the telecommunications industry benefited from an effective refer-a-friend program. Through shared rewards, sweepstakes, and targeted special draws, we were able to significantly expand the customer base. Intelligent follow-up actions led to 68% of referred contacts becoming new customers. Learn how we achieved sustainable growth through creative strategies.
Gamification in E-Commerce
Playful Path to Success: Dwell Time Increased by up to 250%
A well-known B2C e-commerce provider has revolutionized customer loyalty through the use of gamification elements. Users now spend up to 2.5 times longer on the platform during promotional periods, leading to an impressive 39% increase in coupon, offer, and bundle redemption. Discover how playful elements improve the shopping experience, increase brand stickiness, and boost sales.
Employee Satisfaction
Motivation Reimagined: Successful Employee Incentive Program
For a leading IT service provider, we created a comprehensive employee incentive program. By rewarding individual achievements, teamwork, innovations, cost savings, new employee acquisition, and personal development with highly attractive rewards and benefit worlds, we were able to increase employee satisfaction by an impressive 45%. Discover how targeted recognition, promotion, and incentivization lead to higher motivation and productivity.
Optimized Reward Shop
Sales Success for a DAX Group: Reward Shop Optimized – Greater Appeal, Lower Costs
We elevated the reward shop for a DAX group’s external sales outlets to a new level. Through a comprehensive redesign in appearance and user-friendliness, as well as the introduction of new reward and benefit worlds, we significantly increased the shop’s appeal. Additionally, we reduced purchasing costs for our client by 23% – a significant added value for the company.
Sales Incentive and Management System
Accelerated Sales: Successful Sales Management for an Automotive Bank
For a major automotive bank, we developed a tailor-made sales incentive and management system. This system informs, trains, guides, and rewards the sales force of independent car dealers for product sales and special promotions. Through effective information, training, and attractive rewards, we achieved a double-digit sales increase and boosted participation in training programs by 72%. Learn how we put sales in the automotive industry on the fast track.
What Our Customers Say
It is Admirable how Focused and Goal-Oriented You are in Implementing the Overall Project Management and Execution for our Customer Card Program. It’s Simply Excellent how Calmly You Develop Pragmatic Solutions Even for the most Urgent Changes in Requirements.
Dr. Jagenberg – Director Marketing & Online Sales
Hallhuber GmbH
PRODATA Provided Excellent Support in Implementing an International Partner Program.
Peter Dünzelmann – Project Management International Loyalty Systems
Bosch Thermotechnik
Thank You, PRODATA. I Am Thrilled with the Fast and Professional Implementation of our Customer Loyalty System.
Ralf Hartmann – Loyalty Project Manager, August Brötje GmbH
When Developing a Strategic Concept for Customer Loyalty, Competent Consulting Was Particularly Important to Us in Choosing a Partner, in Addition to Long-Standing Expertise. PRODATA Fulfills all these Aspects to a High Degree. We Look Forward to the Next Steps of our Collaboration.
Kim Schiefer – Head of Strategic Digital Business Development
We Chose PRODATA for the Introduction of our New Customer Loyalty Systems Primarily Due to Their Innovative Concepts and Tailor-Made IT Environment.
A. Schömig – Management, Derpart GmbH
We are Very Satisfied with PRODATA’s Services. Solutions are Found and Implemented Very Quickly for Challenges. The Support from the Project Managers is Excellent, and We Feel Very Well Taken Care of at all Times.
Tobias Erber – Marketing, Modepark Röther
There are many Reasons why We Chose PRODATA. Among Them are Their Extensive Expertise and Creative Ideas. PRODATA Convinced Us with Their Competent Work!
Hauke Böckmann – Sales and Marketing Management, 1. FC Köln GmbH & Co. KGaA
For the Setup and Operation of a Portal for Sales, Trade Management, and Customer Loyalty, We Found PRODATA to be a Competent and Strong Full-Service Partner who Actively Supported Us with Creative Concepts. Planning, Conception, and Implementation Proceeded to our Complete Satisfaction, and We Look Forward to further Collaboration.
Sebastian Rettke – Head of Marketing, Baumit GmbH
The Partnership with PRODATA Has Led to a Significant Improvement in our Customer Loyalty Strategy. Their Team Supported Us with Tailor-Made Solutions and Outstanding Expertise.
Sandra Tauber, CRM and Customer Loyalty Project Manager, RMV GmbH
We Came to Know PRODATA as an Innovative and Experienced Agency for Customer Loyalty Systems.
Hubertus Brüggemann, Sales Director
The Software Developed by PRODATA Supports Us Very Well in Daily Interactions with our Customers. We are Convinced of PRODATA’s Performance Capabilities.
Giovanni Vigorito – Marketing Manager, Fiat Chrysler Group
PRODATA Provided Us with Excellent Strategic Advice on the Concept of Loyalty Programs. Their Expertise and Enthusiasm for Customer Loyalty Programs Were Always Palpable.
Stefan Seele, Head of Innovation and Product Development
Book a free initial consultation now
Non-binding and Personal with Loyalty Consultant & Owner Thorsten Heftrich.
Individually Tailored to your Company and Goals + Use Cases, Best Practices, and Current Studies
Your Bonus Program in Just Three Steps
Strategy and Conception
Together, we develop a tailor-made strategy that is precisely aligned with your needs. We seamlessly integrate all processes into software and systems.
Technology and Process Setup
We create benefit worlds and communication systems that delight your customers. Each module ensures unique customer experiences that strengthen long-term relationships.
Benefit Worlds and Communication
With our proven methods, we develop tailor-made loyalty systems that appeal to emotions and create desire. This way, you secure loyal customers and increase your success.
30 Years of Experience
over 1,000 Successful Projects.
You can rely on these services.
- Consulting and Conception
- tailor-made customer loyalty systems
- Loyalty Software & Systems
- Rewards and Benefit Management
- Integration of tailor-made systems into your IT landscape
- Full-service provider for all operational tasks
- Marketing and Communication
- Comprehensive Support, for all-around happy customers