Our Customer Loyalty Services
Design, software, benefits programs, communication, and operations—all full-service offerings under one roof
Our Customer Loyalty Services
Design, software, benefits programs, communication, and operations—all full-service offerings under one roof
Custom Programs
Our approach involves providing targeted development for your customers, employees, or salespeople throughout their individual customer journey and, with systematic support, guiding them toward your business goals. We remain innovative, yet simple and easy to understand.
With a customized program tailored to your marketing and sales goals, you’ll achieve the measurable success you’re looking for.
Effective Customer Loyalty and Motivation—Your Partner from the Very Beginning
All-in-one
Boost your brand’s appeal with the perfect loyalty program!
Make your products and your brand even more appealing, and work with us to develop the perfect loyalty program for you! As a full-service partner, we offer you everything under one roof: from design to implementation, including day-to-day operations.
Whether it’s building customer loyalty in B2B or B2C, motivating employees, or promoting sales, with over 30 years of experience and the necessary tools, we’ll help you safely achieve your goals.
You can count on these services
Advice
Using evidence-based methods, research, and best practices, we develop concepts that work. With a focus on solutions and tailored to your market situation, we establish a clear plan for achieving the desired behavioral change.
Conception
Customized solutions that define benefits, objectives, integration, technical specifications, ICP, processes, and partnerships—including costs, operations, and the timeline leading up to commissioning.
Software and Systems
Our microservices-based loyalty framework, with more than 600 functions, enables a customized and effective customer loyalty process. It is most successful when IT perfectly implements the communication strategy.
Programming
Databases, interfaces, and custom applications—seamlessly integrated for optimal connectivity, flexible IT processes, and flawless execution of your marketing and sales goals.
Benefits and Perks Management
Prodata offers a wide range of customized benefits—from merchandise and gift cards to travel and services—in your personalized store. High availability, fast delivery, and top-quality service ensure maximum customer satisfaction.
Marketing and Communication
PRODATA handles the management of your campaign—from planning to ordering and shipping—across all channels and optimized for maximum impact.
Project Management
A dedicated project manager will provide you with expert support throughout the entire project and ensure that your objectives are implemented as effectively as possible.
Assistance
We provide comprehensive support for your project. Your project manager and our service team are available to assist you with any questions, development needs, and customer support—including the optimization of benefits and purchasing programs.
Our Services at a Glance
Our Methodology – Your Success in Three Phases
Conception
At the outset, we work with you to develop a strategy that serves as the basis for designing your program. In doing so, we define objectives such as building customer loyalty, increasing sales, boosting purchase frequency, or growing revenue.
Next, we define the program’s benefits and services, as well as the relevant target groups. The goal is to align your needs with those of your customers, employees, or sales representatives. The result is a detailed concept model that encompasses all strategic, operational, communication, and economic aspects.
We work with you to develop a personalized strategy that best helps you achieve your goals.
Structure and Development
We implement the concept from both a technical and operational standpoint—efficiently and professionally.
After the concept has been developed, our experienced project managers and technicians implement all the content. We handle the implementation of systems, websites, processes, and databases, and work with you to develop advertising materials. In addition, we coordinate with subcontractors such as printing companies and promotional item suppliers.
Thanks to cutting-edge technology and a high-performance server architecture, we guarantee secure management of data and IT processes. Our modular development approach enables the rapid and cost-effective implementation of your specific requirements.
Exploitation
We handle all aspects of your program’s operation, including technical and communications services, support, and benefits management. Upon request, you’ll receive regular statistics and will be able to measure the effectiveness of your activities through our performance tracking. Your dedicated project manager will help you continuously optimize and develop your program to ensure its long-term success.
We manage and optimize your loyalty program—for long-term success.
