{"id":62737,"date":"2022-07-02T09:07:38","date_gmt":"2022-07-02T07:07:38","guid":{"rendered":"https:\/\/multi.prodata.de\/loyalty\/?p=62737"},"modified":"2022-08-18T14:23:43","modified_gmt":"2022-08-18T12:23:43","slug":"prodata-x-payback","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/prodata-x-payback\/","title":{"rendered":"Payback x PRODATA"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kosp10-adb4a9497a33e8baf66439f3092875b6\">\n.avia-section.av-l5kosp10-adb4a9497a33e8baf66439f3092875b6{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-l5kosp10-adb4a9497a33e8baf66439f3092875b6 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62737'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htzlak-6114154a6eede46b423696a8b7ca3281\">\n#top .av-special-heading.av-l5htzlak-6114154a6eede46b423696a8b7ca3281{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l5htzlak-6114154a6eede46b423696a8b7ca3281 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l5htzlak-6114154a6eede46b423696a8b7ca3281 .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l5htzlak-6114154a6eede46b423696a8b7ca3281 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l5htzlak-6114154a6eede46b423696a8b7ca3281 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >PRODATA unterst\u00fctzt Payback bei der Abwicklung von Kundenanfragen<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6\">\n.avia-section.av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62737'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041\">\n#top .av_textblock_section.av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>PRODATA unterst\u00fctzt Payback bei der Abwicklung von Kundenanfragen<\/p>\n<p>Die PRODATA Datenbanken und Informationssysteme GmbH aus Karlsruhe hat f\u00fcr das Bonusprogramm Payback ein internetbasiertes System zur Bearbeitung von Posteing\u00e4ngen im Customer-Service-Center entwickelt. Damit kann die Bearbeitung von Kundenanfragen nun noch schneller abgewickelt und besser nachverfolgt werden.<\/p>\n<p>Eine Vielzahl von Briefen, Belegen und Antr\u00e4gen werden von Mitgliedern jedes Jahr an das Customer-Service-Center von Payback geschickt. Teile dieser Post, wie zum Beispiel individuelle Briefe oder Faxe, konnten bislang nicht durch eine automatische Verarbeitung aufgefangen werden. Um nun auch hier einen beschleunigten Service anbieten zu k\u00f6nnen, entschied man sich bei Payback f\u00fcr eine Zusammenarbeit mit PRODATA. Dokumente und Dateien werden dabei tagesaktuell zur weiteren Bearbeitung im Customer-Service-Center von Payback aufbereitet.<\/p>\n<p>Martin Streinz, verantwortlich f\u00fcr den Kundenservice bei Payback: \u201eBei der Entscheidung f\u00fcr PRODATA war uns die Erfahrung im Bereich der Konzeption und Programmierung internetbasierter Softwarel\u00f6sungen besonders wichtig.\u201c<\/p>\n<p>Mit Hilfe der Softwarel\u00f6sung werden die Dokumente wie Briefe und Faxe zun\u00e4chst auf Hochleistungsscannern digitalisiert und gleichzeitig kategorisiert. Im Anschluss kommt die speziell f\u00fcr Payback entwickelte Applikation zum Einsatz, mit der die Mitarbeiter im Customer-Service-Center die Unterlagen direkt am Bildschirm bearbeiten k\u00f6nnen. Im gesicherten Web-Frontend wird die Benutzerverwaltung unter anderem durch die Zuweisung verschiedener Kategorien erleichtert.<\/p>\n<p>Auch \u00fcber den direkten Kundenkontakt hinaus nutzt Payback die L\u00f6sung. So ist ein Reporting und Monitoring m\u00f6glich, das die effiziente Steuerung des Customer-Service-Centers erleichtert. Dar\u00fcber hinaus werden die Originaldokumente in einem revisionssicheren, elektronischen Archivsystem gespeichert, in dem auch digitale Notizen vorgenommen werden k\u00f6nnen. So sind die Payback-Mitarbeiter bei R\u00fcckfragen der Kunden jederzeit in der Lage, sich \u00fcber den aktuellen Status zu informieren und zu reagieren.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kov1s8-e514d818677cd892ad1eb21e6f394585\">\n.avia-section.av-l5kov1s8-e514d818677cd892ad1eb21e6f394585{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-l5kov1s8-e514d818677cd892ad1eb21e6f394585 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62737'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2\">\n#top .av_textblock_section.av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/blog\/\">Zur\u00fcck zur \u00dcbersicht<\/a><\/p>\n<\/div><\/section>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kov7y8-1766e03f786626320900267bb1ec985f\">\n.avia-section.av-l5kov7y8-1766e03f786626320900267bb1ec985f{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-l5kov7y8-1766e03f786626320900267bb1ec985f main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62737'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>Die PRODATA Datenbanken und Informationssysteme GmbH aus Karlsruhe hat f\u00fcr das Bonusprogramm Payback ein internetbasiertes System zur Bearbeitung von Posteing\u00e4ngen im Customer-Service-Center entwickelt. Damit kann die Bearbeitung von Kundenanfragen nun noch schneller abgewickelt und besser nachverfolgt werden.<\/p>\n","protected":false},"author":3,"featured_media":63820,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Payback x PRODATA - Prodata Loyalty Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodata.de\/loyalty\/prodata-x-payback\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payback x PRODATA - Prodata Loyalty Solutions\" \/>\n<meta property=\"og:description\" content=\"Die PRODATA Datenbanken und Informationssysteme GmbH aus Karlsruhe hat f\u00fcr das Bonusprogramm Payback ein internetbasiertes System zur Bearbeitung von Posteing\u00e4ngen im Customer-Service-Center entwickelt. 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