{"id":66297,"date":"2022-10-20T10:20:02","date_gmt":"2022-10-20T08:20:02","guid":{"rendered":"https:\/\/www.prodata.de\/loyalty\/net-promoter-score\/"},"modified":"2022-12-27T12:37:38","modified_gmt":"2022-12-27T11:37:38","slug":"net-promoter-score","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/en\/net-promoter-score\/","title":{"rendered":"Net Promoter Score"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-3f8j2ic-75ee4f45f35bf89b13286fed442df1fd avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' 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alt='Kundenbindung und Loyalty'  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36m1ij8-22c79a4ff1038e11d932bc170fe723dd\">\n.avia-section.av-36m1ij8-22c79a4ff1038e11d932bc170fe723dd{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-36m1ij8-22c79a4ff1038e11d932bc170fe723dd main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66297'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l9gsjqu7-773c1aef0455ae4618194991d15818ed\">\n#top .av-special-heading.av-l9gsjqu7-773c1aef0455ae4618194991d15818ed{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l9gsjqu7-773c1aef0455ae4618194991d15818ed .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l9gsjqu7-773c1aef0455ae4618194991d15818ed .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l9gsjqu7-773c1aef0455ae4618194991d15818ed .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l9gsjqu7-773c1aef0455ae4618194991d15818ed av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Net Promoter Score  <\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>How does your company perform?<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2mqa72s-97e59f67407ac2e330245b6e546c26f8\">\n.avia-section.av-2mqa72s-97e59f67407ac2e330245b6e546c26f8{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-2mqa72s-97e59f67407ac2e330245b6e546c26f8 main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66297'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2anpwms-fb2d3bc33080fff5c855ccf0faeb030c\">\n#top .hr.av-2anpwms-fb2d3bc33080fff5c855ccf0faeb030c{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-2anpwms-fb2d3bc33080fff5c855ccf0faeb030c .hr-inner{\nwidth:50px;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-2anpwms-fb2d3bc33080fff5c855ccf0faeb030c hr-custom  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l9gskf36-a592ba1a523992a82a55bf73e2784e11\">\n#top .av_textblock_section.av-l9gskf36-a592ba1a523992a82a55bf73e2784e11 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l9gskf36-a592ba1a523992a82a55bf73e2784e11 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Net Promoter Score, or NPS, is a metric that shows companies how loyal their customers are. This score was developed by Fred Reichheld. It is used worldwide, across all industries and by numerous companies.<\/p>\n<p>How does the NPS work?<\/p>\n<p>When customers are surveyed, they are asked how likely they are to recommend the company to others.<\/p>\n<p>The calculation is very simple: customers give their feedback on a scale of -10 to +10 as part of a survey.<br \/>\nHere, the value -10 means &#8220;highly unlikely&#8221; and the value +10 means &#8220;highly probable&#8221;.<\/p>\n<p>The respondents are then divided into three groups: Promoters, Passive Satisfiers, and Critics.<br \/>\nThe higher above 0, the more customer-focused your company is. A score above 30 is remarkable, 50 is excellent, and above 70 is exceptional. However, perfect values do not exist.<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5swa5w-905e15cf4c9ca3a96efcd344792894af\">\n.avia-section.av-5swa5w-905e15cf4c9ca3a96efcd344792894af{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-5swa5w-905e15cf4c9ca3a96efcd344792894af main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66297'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-zo9f04-6d2a3cee8649ba45f869d80c874ad8a3\">\n#top .av_textblock_section.av-zo9f04-6d2a3cee8649ba45f869d80c874ad8a3 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-zo9f04-6d2a3cee8649ba45f869d80c874ad8a3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/blog\/\">Back to the overview<\/a><\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vwzqd0-7e9c4c549efeaf02ceb6e50627b9daaa\">\n.avia-section.av-vwzqd0-7e9c4c549efeaf02ceb6e50627b9daaa{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-vwzqd0-7e9c4c549efeaf02ceb6e50627b9daaa main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66297'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>The Net Promoter Score, or NPS, is a metric that shows companies how loyal their customers are. 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