{"id":64356,"date":"2022-08-18T14:39:39","date_gmt":"2022-08-18T12:39:39","guid":{"rendered":"https:\/\/multi.prodata.de\/loyalty\/customer-experience\/"},"modified":"2022-08-18T16:20:09","modified_gmt":"2022-08-18T14:20:09","slug":"customer-experience","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/en\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-3d11nr4-6aec14579c04983ff61a7ca0f20546e7 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' 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.av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Customer Experience<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1\">\n.avia-section.av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1 main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64356'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28pn58g-6014806e5bcd14579818b750b26109f6\">\n#top .hr.av-28pn58g-6014806e5bcd14579818b750b26109f6{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-28pn58g-6014806e5bcd14579818b750b26109f6 .hr-inner{\nwidth:50px;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-28pn58g-6014806e5bcd14579818b750b26109f6 hr-custom  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c\">\n#top .av_textblock_section.av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Customer experience is the sum of all experiences and feelings that a customer has with a company or brand. It encompasses all steps during the customer journey, i.e. from the first to the last point of contact.<\/p>\n<p>The goal as a company is to offer the customer the best possible customer experience and thus influence the customer experience in terms of positive experiences. Ultimately, the customer experience influences customer satisfaction, customer loyalty, and referral rates to family and friends.<\/p>\n<p>Improve your customer experience with these tips:<br \/>\n&#8211; Appeal to multiple senses and emotions to make the customer experience memorable.<br \/>\n&#8211; Communicate with your customers via the appropriate platform in a way that takes into account the mentality of the target group.<br \/>\n&#8211; Make the customer journey as user-friendly as possible to achieve an efficient buying experience.<br \/>\n&#8211; Live through the buying process as a customer of your own company to identify potential shortcomings.<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8esg-e44beefad0f9c8243bd6e60e7360cd70\">\n.avia-section.av-l8esg-e44beefad0f9c8243bd6e60e7360cd70{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-l8esg-e44beefad0f9c8243bd6e60e7360cd70 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64356'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16p8gg0-203933cc5a746d561f7701015c6a94fe\">\n#top .av_textblock_section.av-16p8gg0-203933cc5a746d561f7701015c6a94fe .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-16p8gg0-203933cc5a746d561f7701015c6a94fe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/en\/blog\/\">Back to the overview<\/a><\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ok885c-5acc102c3bebb09837db782177c985df\">\n.avia-section.av-ok885c-5acc102c3bebb09837db782177c985df{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-ok885c-5acc102c3bebb09837db782177c985df main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64356'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>Customer experience is the sum of all experiences and feelings that a customer has with a company or brand. 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