{"id":62772,"date":"2022-07-12T09:07:38","date_gmt":"2022-07-12T07:07:38","guid":{"rendered":"https:\/\/multi.prodata.de\/loyalty\/prodata-x-payback\/"},"modified":"2022-08-18T14:23:43","modified_gmt":"2022-08-18T12:23:43","slug":"prodata-x-payback","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/en\/prodata-x-payback\/","title":{"rendered":"Payback x PRODATA"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kosp10-adb4a9497a33e8baf66439f3092875b6\">\n.avia-section.av-l5kosp10-adb4a9497a33e8baf66439f3092875b6{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-l5kosp10-adb4a9497a33e8baf66439f3092875b6 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62772'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htzlak-4bd9520ba4a566b52d171cc4839de237\">\n#top .av-special-heading.av-l5htzlak-4bd9520ba4a566b52d171cc4839de237{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l5htzlak-4bd9520ba4a566b52d171cc4839de237 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l5htzlak-4bd9520ba4a566b52d171cc4839de237 .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l5htzlak-4bd9520ba4a566b52d171cc4839de237 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l5htzlak-4bd9520ba4a566b52d171cc4839de237 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >PRODATA supports Payback in handling customer requests<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6\">\n.avia-section.av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-l5htx0js-ab33963a41840fb6ef0679cd23df9da6 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62772'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041\">\n#top .av_textblock_section.av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l5htyq0n-66e79a7b7409dad2d335efa7edf6a041 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>PRODATA supports Payback in handling customer requests<\/p>\n<p>PRODATA Datenbanken und Informationssysteme GmbH from Karlsruhe has developed an Internet-based system for processing incoming mail in the customer service center for the Payback bonus program. This means that the processing of customer inquiries can now be handled even faster and tracked better.<\/p>\n<p>A large number of letters, receipts and applications are sent by members to Payback&#8217;s Customer Service Center each year. Parts of this mail, such as individual letters or faxes, could not be caught by automatic processing until now. In order to be able to offer an accelerated service here as well, Payback decided to cooperate with PRODATA. Documents and files are prepared on a daily basis for further processing in Payback&#8217;s Customer Service Center.<\/p>\n<p>Martin Streinz, responsible for customer service at Payback: &#8220;When we decided on PRODATA, their experience in designing and programming Internet-based software solutions was particularly important to us.&#8221;<\/p>\n<p>With the help of the software solution, documents such as letters and faxes are first digitized on high-performance scanners and categorized at the same time. The application, which was developed especially for Payback, is then used to enable the employees in the Customer Service Center to process the documents directly on the screen. In the secure web frontend, user management is facilitated by assigning different categories, among other things.<\/p>\n<p>Payback also uses the solution beyond direct customer contact. This enables reporting and monitoring that facilitates efficient management of the customer service center. In addition, the original documents are stored in an audit-proof, electronic archiving system in which digital notes can also be made. In this way, Payback employees are always able to find out about the current status and respond to customer queries.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kov1s8-e514d818677cd892ad1eb21e6f394585\">\n.avia-section.av-l5kov1s8-e514d818677cd892ad1eb21e6f394585{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-l5kov1s8-e514d818677cd892ad1eb21e6f394585 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62772'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2\">\n#top .av_textblock_section.av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l5kouqru-7cc4b1aa079f948965ede0847b1a4fb2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/blog\/\">Back to the overview<\/a><\/p>\n<\/div><\/section>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l5kov7y8-1766e03f786626320900267bb1ec985f\">\n.avia-section.av-l5kov7y8-1766e03f786626320900267bb1ec985f{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-l5kov7y8-1766e03f786626320900267bb1ec985f main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-62772'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>PRODATA Datenbanken und Informationssysteme GmbH from Karlsruhe has developed an Internet-based system for processing incoming mail in the customer service center for the Payback bonus program. This means that the processing of customer inquiries can now be handled even faster and tracked better.<\/p>\n","protected":false},"author":3,"featured_media":63821,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Payback x PRODATA - Prodata Loyalty Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodata.de\/loyalty\/en\/prodata-x-payback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payback x PRODATA - Prodata Loyalty Solutions\" \/>\n<meta property=\"og:description\" content=\"PRODATA Datenbanken und Informationssysteme GmbH from Karlsruhe has developed an Internet-based system for processing incoming mail in the customer service center for the Payback bonus program. 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